Hottel & Willis, PC

I never got to to work with this company but the intake process was a nightmare. After losing our bookkeeper on short notice, we proactively contacted Hottel and Willis and set the appointment for a review with the objective of receiving a proposal for payroll, bookkeeping, quarterly tax planning and tax prep. After the 1 hour meeting, I left and was told that I would be hearing back with the proposal in the few days. The following week, after not hearing from anyone, and about 4 days after I was told I would have an update, I called them to find out that the tax guy and his family was sick. No problem I said, I totally understand the world we are living in. Becky the secretary advised me that by the end of the week Friday I would hear back with my quote. Well Friday came and went and the following week rolled around. On Tuesday the following week, I sent and email following up stating that it had been a couple weeks not with little communication. Well 2 days later I have still received no communication from any staff member, and this is 7 days after I was promised " an update" which was already about 10+ days after my initial meeting. Its unfortunate. Communication goes ALONG way. I would have been willing to continue waiting, but with no responses, I figured its time to move on. At this point, I feel like if I cant get any communication from them after I have sent emails requesting updates, I am sure the rest of the processes and systems might be similar. I was very disappointed with this companies lack of communication, promise of updates and return calls, and weeks later, silence on the line.

Thank you for supporting the SPCA of Winchester, Frederick, and Clarke

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