Shared Knowledge Technical Solutions

Jerry is always accessible and knows what to do immediately. He is very reassuring and calmly walks you through the process to fix your problem. When I have had to drop off my computer, it is returned in a very timely manner. Great expertise and customer service!

Shared Knowledge Technical Solutions has proved to be extremely knowledgeable, reliable, and committed to keeping their clients operational. They have been servicing households and small business needs for many years when we lived in the Winchester, VA area. We have been in North Carolina for several years and have continued to receive continuous and expert service without any problems or interruptions in service. The remote services they offer are invaluable.

After a very frustrating week, the last thing I needed was a question about my laptop and its capabilities. Naturally I called Jerry at Shared Knowledge and he was able to do a "clean sweep" and maintenance check-up on a Saturday morning and, best of all, remotely! He didn't even have to make a house call! Having known Jerry at Shared Knowledge for more years than I can now count, I wouldn't go anywhere else for my computer needs. Having also spent the better part of 15 hours this week trying to deal with another unrelated problem that forced me to make at least 25 phone calls to a generic call center filled with agents armed with varyingly incomprehensible linguistic accents, imagine how relieved I was to reach Jerry. Yes, Jerry. He and himself! Shared Knowledge is a company that understands the meaning of "Customer Service". My vain hope is that "Corporate America" will someday realize the importance of true personalized customer service and return to it! In the meantime, I'm sticking with Jerry and Shared Knowledge.

Jerry has been a life-saver for me and my husband! We both work from home and have called Jerry in a panic a few times. He was able to get us back on track quickly and affordably each time. I also rely on Jerry for advice on our home computers and networking equipment. He has saved us a few hundred dollars by suggestion products that cost less but work great.

Shared Knowledge Associates provided top-notch computer services for our business! They helped us set up multiple computers, created a seamless remote workspace for my home office, and connected our business partners' computers so we can easily share files. Their expertise and efficiency made the entire process smooth and stress-free. Highly recommend them for any IT needs!

I am definitely not very computer savvy and don't know the technical terms to use when trying to explain my computer problems. Jerry is very good, no, excellent at deciphering what the problem is and fixing it. Plus, he quickly returns phone calls and fixes your problem in a timely manner. I highly recommend Jerry at Shared Knowledge Solutions !

Jerry has been invaluable for computer set up help and laptop help when needed. He is such a calm voice in the tech craziness. Thank you for all you do for the community and for your clients

Without a doubt, Shared Knowledge Technical Solutions deserves every bit of a 5-star rating and more! From their professionalism to their genuine desire to understand and meet their customer's needs, they are top tier! What sets Shared Knowledge apart is their expertise and dedication to finding innovative solutions. They don't just offer cookie-cutter fixes; instead, they take the time to assess the requirements and craft a tailored strategy.