PogoZone

Very painful to be a Pogozone customer. We are averaging multiple-hour outages once every 4-6 weeks. Their outage report webpage is virtually never updated. They almost never have ETAs so you can plan your day around their fragile product. Their field team does not update their customer service team so it is useless to call for an update. Just all-round frustrating unreliable product. They were a lot better just a couple years ago.

I wish I could give ten starts and I really wish I remembered the name of the woman I spoke to this morning because she was GREAT! I have never dealt with this company before but wow, their customer service is on point. I was assisted with a rather perplexing IP validation issue and the person who was helping me was not about to give up or give me some canned text answer. She actually sought out the more information from an administrator and was going to have them call me, but as I kept processing aloud, we were able to figure it out on our own. She wasn't trying to rush me or get me off the phone. It just felt like a genuine conversation, and that space allowed us to troubleshoot the issue. This woman (I'm so sorry I am terrible with names!) made my day because she helped me find an answer so I could get on with my job. As an added bonus, she was sweet and funny. Thank you so much, PogoZone Lady! I hope when you have your own technical issues, someone helps you out the way you helped me today!! And if you happen to see this message, please reply and remind me of your name!!!

Mark has gone above and beyond to get internet going in my dad's new apartment. Apparently construction and digging post flood had damaged some of the underground cables but he kept at it until he found a solution. Thank you so much Mark. We were determined to go with Pogozone as customer service has always been good to work with

Recently moved into a neighborhood that was recently developed. Pogo zone was/is the only service available for our area, and as it is near the Canadian border, cell service is spotty. They have signs all around the neighborhood saying "Fast and Reliable" so I had no concerns going in. I have had Pogo Zone one month exactly, to the day, and we have lost service twice now. Both times on the weekend where we can't get a technician to come out and fix it so we are out of luck, and have either take time off work to wait around for a 4 hour window for a tech to come fix it or scramble to find someone to let them in. This is extremely frustrating since I am paying for a service that is supposed to be reliable and don't have any other options available.

I have been working with their Billing, Sales and Tech support to reconfigure our services. They are definitely not big bank banking (credit to whatever local bank's commercial). They have been responsive and helpful. I work with many different vendors and I highly recommend Pogozone.

I was shy about switching from xfinity to Pogo Zone but was happy to support a local business. Their technicians and customer support have been informative, quick, and easy to work with. Shoutout to Eric for solving our secured connection issue quickly!

We have been with pogo zone for 4 years and have no complaints they have worked very well with us anytime issues have came up there techs were able to walk us through and troubleshoot any issues, and when they couldn't one time they sent some body out to look. We appreciate they great customer service!

I would love to be able to say that we have had a good response to our recent issue, however we have not. Several of the employees have been professional and polite, but then I find out that when I asked to speak with a manager, it was he who was, in my opinion the most rude. We have yet to have a resolution and as of 1:30 today, no one even called to let me know what was going on. It is frustrating to go from having decent service, to then see it decline, and then after they switch it off and back on it won't work at all. We need other options in our area. After posting this review, I was contacted by Pogozone. I think they realized I wasn't just trying to complain about a single problem we had encountered, but was frustrated with an unusual domino chain of problems. They had someone call us to confirm our service was working, which it still wasn't at this point, but before I could even call them back, a technician showed up at our house. Tony reviewed the new equipment that had been installed and went over the rest of our system and stayed to trouble shoot until it was up and working. I really appreciated that extra effort to make sure before he left. Thank you Pogozone for stepping up to make this right. Tori in sales support was probably the most helpful person I spoke with and I was thankful for her efforts to get us back online.