Spectrum Store

Very great people to work with. Brianna cleaned my phone and my husband's phone, which was a big mess Thought we would have to buy a new phone. They work fantastic

Stopped at the spectrum store to possibly upgrade my mobile phone but employee (Jack) seemed very disinterested in helping and could not answer any of my questions and he looked at my account and about an hour later I get an email saying my account had been upgraded and it would appear on my next bill, I did not request an upgrade. I was so disappointed with the customer service that I took my mobile to another provider. Lat evening I stopped at the store to pay my final mobile bill, I pull up in front of the store and see employee (Jack, once again) sitting on the couch in front of the tv with his feet up and his head back sleeping and he was absolutely no help. If there were other internet options in my area I would leave spectrum completely

My experience at this store was HORRIBLE! We drove 35 miles to get to this store as it was the closest Spectrum office in our area, only to find a note on the locked door stating that they were closed from 1-3 pm for employee lunch breaks! Okay... So we found something to do and came back at 3 and we're told to sign in on the kiosk. We were number 6 on the screen. There were only 2 employees working and customers lined up at the door. The lady at the counter chose to spend 45 minutes with one customer going over channels. She even encouraged him to continue each time he was about ready to leave! FINALLY, as they were wrapping it up she wanted him to stay and give her a big hug! Seriously lady? The many people that had been standing in line were clearly as upset as we were, but little did they know we had been there a lot longer than them! Our total wait time in store? 2 hours and 10 minutes for a 5 minute swap cable box! When confronted, she informed me that there were only 2 employees as someone had called in sick and that I was "lucky" they had opened at all. I suggested that possibly she could have explained that to the gentleman ahead of 20 people that they were short staffed and gave him their 1 800 number. Total time for a 5 minute transaction 4 hours and 10 minutes! Unacceptable! * Remember the 2 hours closed time for the 2 employees lunch break* Ya. I never give bad reviews unless it's really bad! They don't deserve 1 star, but I couldn't give them worse!

I was at this store today just to return equipment, and the same thing happened to me that was mentioned in previous reviews. I had a box big enough to have to hold in both hands, and I stood in their entry way for at least 10 minutes with no acknowledgement at all. There was an African American gentleman typing away on some computer, while the only other person who worked there was trying to upset some older couple on probably everything that they didn't need. Apparently, you are supposed to sign in on a computer that is on a desk when you walk in. So the guy who was just typing on his computer the whole time, comes over and starts in on me about this being the system. So I said the system sucked. I've already been here for 20 minutes for something that should have taken less than 5. The guy replies with a well how else should we do it?. I gave it to him, said, here my name is on the box so all I need to do is drop it off. I told him I just had gotten done with work and that I wasn't waiting here for a hour. Guess what? Another employee shows up through a door in the wall and has the lady ahead of me, and my taken care of in about 6 minutes. Unacceptable. I hope that the guy who talked to me wasn't the supervisor because he needs a different job if he is. No, I don't want to contact anyone else, take better care of your LOYAL customers charter!

I've been a customer for over 5 years, I have never been late on a payment. That being said my service was always slow even when I upgraded to 1000mbs. Very rude service technician Jacob. I Will never be a Spectrum customer again.

Well I walked into the building just to pay a bill quick. One associate was helping some customers. The other was typing on the computer. So i waited a few mins..The other gentleman working look his way a couple time trying to see if he was going to get up and help me. Finally I asked him if what he was trying was more important that the customer in the building.. He rudely said yea ill help you when I done... Wow Spectrum great customer service..

Walked into simply return a piece of equipment , ton of people in there with two people only working why don't you guys hire some more employees? And really let me know how long it was gonna take to weigh. It just told me to sign into the silly thing in the front and it didn't even work on my phone. I couldn't even get in. Saw you sit there and wait unknowingly when the world you're gonna even get in if ever

If I could leave no stars I absolutely would worst customer service in the area drive 2 hours for several months to upgrade my phones on my plan! Each time shot down by oh you need this so I get that put it on my plan my bill is now 500.00 a month and went today after a month of waiting for anytime upgrade and bam guess what waited in the store for 2 hours told be told I cannot upgrade because no upgrade available hmm seems real weird! Everytime I drive two hours it the same way but people on customer service say different! Let alone waited 8 months to get a package from spectrum to switch my phones over to them this has to be the worst company I have ever did any business with and will be getting a lawyer! I had a payed off trade in bought right out of pocket and they give he 2.00 off a month for trade in installments no should come right off my phone as I buy it I didn't give you the phone in installments now did I! Let's not get started on there insurance you pay for a month doesn't even work to submit a claim and yet I pay monthly for the darn thing another thing I will be bringing up to my lawyer as well! I hope spectrum business will be shut down completely! For poor people working there and lies to get you to pay more a month!